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Delivery & Collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Completed Orders
Completed Orders
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Placing Orders
Placing OrdersWhy is my bank showing a fee for my order?
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
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Product Info
Product Info
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Completed Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Brand Partner Returns
Brand Partner Returns
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Returns
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Personalisation
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Personalisation
Personalisation
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Personalisation
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Stores & Services
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Stores Information
Stores Information
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Stores Information
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Site Policies
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Terms & Conditions
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Other Policies
Other Policies
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Privacy and Cookies Policy
Privacy and Cookies Policy
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Terms & Conditions