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delivery & collection
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Delivery Methods
Delivery Methods
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Delivery FAQs
Delivery FAQs
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Delivery Methods
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Orders & Payments
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Placing Orders
Placing Orders
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Completed Orders
Completed OrdersMy item is incomplete (Missing parts)
If your item has not arrived in a complete condition:
For orders placed online - Please contact our Customer Service team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
For orders bought in stores - Please visit the store with the product and proof of purchase so they can try to help you.
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Product Info
Product Info
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Placing Orders
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Returns & Refunds
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Returns
Returns
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Refunds
Refunds
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Returns
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Personalisation
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Personalisation
Personalisation
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Personalisation
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stores & services
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Stores Information
Stores Information
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Stores Information
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My Account
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Getting Started
Getting Started
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Technical Issues
Technical Issues
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Getting Started
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Terms & Conditions
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Other Policies
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Privacy and Cookies Policy
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Terms & Conditions